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Product Support
Frequently Asked Questions
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The Bodywel ebike is not equipped with a thumb throttle due to the law. You can buy one to add on the ebike.
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Check the brake pads and discs for oil stains. Clean the surface of the pad with a degreasing cleaner, blow dry, and then reinstall.
Unresolved?
Please contact the after-sales team: support@Bodywel.com to resend you brake pads replacement. -
Solution :Seat clamp not locked
Increase the locking force of the seat tube clamp.
Unresolved? Please contact the after-sales team: support@bodywel.com to resend you a bushing and seat clamp replacement. -
Brake power off sensor:Disconnect the wires on both sides of the brake handle and test whether the power assist is restored.
No recovery? Solution :Please contact the after-sales team: support@bodywel.com to feedback the test results and they will solve it for you. -
CE，UN38.3 and MSDS. Battery meets EU standard.
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You can start the bike, track data with App. Download the "Tuya" app and pair via Bluetooth.
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E-bike regulations may vary across different EU member states, so please seek guidance from your local transport authority or community.
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Riding range is influenced by assist mode, terrain, wind conditions, temperature, surface type, traffic stops, rider's weight, load, and tire pressure etc.