Shipping & Payment
We have local warehouses in the UK and will arrange delivery to the nearest warehouse based on the customer’s address once the order has been placed.
We will arrange delivery within 24h (working days) after the order is placed. After delivery, customers can receive the parcel within 3 days.
Paypal, Visa, MasterCard, etc.
Yes, we support Paypal instalment. more info please visit: https://bodywel.co.uk/paypal-klarna-instalment
Yes! The sales price includes VAT, import duties and shipping!
Ebike Related
Under normal conditions, the battery can be fully charged in 5-6 hours.
Our e-bikes are suitable for heights of 160-200 cm. For the best range of bikes and for your safety, the recommended weight is 55-100 kg and should not exceed a maximum of 125 kg.
All our ebikes are shipped without a throttle due to regulatory restrictions, if you need a throttle you can purchase one here separately and install it yourself. We do not recommend installing your own throttle, please ensure you comply with local regulations and ride safely.
- Default maximum speed without speed limit removal: 1st gear maximum speed is 10km/h, 2nd gear maximum speed is 18km/h, and 3rd gear maximum speed is 25km/h;
- Maximum speed after speed limit removal: 1st gear maximum speed is 12.8km/h, 2nd gear maximum speed is 22.5km/h, and 3rd gear maximum speed is 32km/h.
After-sales: How to
All our ebikes support the lifting of speed limits. We do not recommend you to do this, Once the speed limit is lifted, the maximum speed is 32km/h(20mph). It is no longer 25km/h(15.5mph).
Press and hold the “+” and “-” keys at the same time and press the “M” key nine times in succession. A successful operation will be indicated by an audible drop.
First, download the “Tuya Smart” App from Google Play or the IOS App Store, then start the e-bike and turn on the LCD screen, which will show Bluetooth flashing. Then open “Tuya Smart” and add the device “Bodywel”.
Others
The rear seat is designed to hold cargo and we do not recommend carrying people. It is not safe to carry people without safety precautions.
If you are unable to connect to the app via Bluetooth after assembling your bike, please try the Bluetooth unbinding operation first. Reconnect to Bluetooth after unbundling. Refer to the following video tutorial for details of unbundling:
